How to Pay Utilities in Chișinău as a Renter in 2025

Published on: January 17, 2025

Renting an apartment in Chișinău comes with certain responsibilities, and paying for utilities (known as "comunale" in Romanian) is one of them. Navigating this process can be straightforward if you understand the options available. Here’s a detailed guide on how to handle utility payments as a renter in 2025.

Step 1: Understand Your Utility Responsibilities

Before moving in, clarify with your landlord which utilities you are responsible for. Common utilities include:

• Electricity (Premier Energy) (can be paid online here)

• Gas (Moldovagaz) (can be paid online here)

• Water and sewage (Apă-Canal Chișinău)

• Heating (Termoelectrica)

• Trash collection

• Internet and TV (provided by companies like Moldtelecom, StarNet, Orange, Arax, and Moldcel):

  • Moldtelecom: can be paid online here

  • StarNet: can be paid online here

  • Orange: can be paid online here

For water, heating, building maintenance, and trash collection, bills are often consolidated by InfoBon or InfoCom and can be paid via Oplata.md (note: a commission is charged).

All utility bills are delivered to the postbox at your apartment and must be paid by the end of the month to avoid penalties or service disruptions. For water and gas, where meters ("contoare") are used, renters are obliged to record the recent readings on the bill or enter them online in the designated section provided by the utility company.

Some landlords include certain utilities in the rent, so confirm the arrangement to avoid surprises.

Step 2: Obtain the Payment Information

You will need the account details associated with your apartment for each utility. These details are often found in:

• Monthly utility bills provided by the landlord.

• Online portals of the utility providers.

• The rental agreement, if specified.

If your landlord manages utility payments directly, you might only need to reimburse them.

Step 3: Check the Payment Methods

In 2025, there are several ways to pay utilities in Chișinău. These include:

1. Online Payments

The most popular and convenient method for utility payments is online. Here’s how to do it:

• Mobile Banking Apps: Most Moldovan banks, such as MAIB or Victoriabank, have apps that allow you to pay utilities directly. Link your utility account using the account number.

• Provider Websites: Many utility companies offer direct payment options through their websites. Check for online payment buttons and follow the instructions.

2. Bank Branches and Terminals

If you prefer in-person payments:

• Visit a local branch of your bank or a post office.

• Use self-service payment terminals found in shopping malls and supermarkets. These terminals often support cash and card payments.

3. Automatic Payments

Set up automatic payments through your bank for hassle-free monthly transactions. Ensure you monitor your bank account for sufficient funds and verify the amounts deducted.

4. Third-Party Payment Services

Third-party apps like Paynet or Qiwi also facilitate utility payments. These apps are user-friendly and available on both Android and iOS platforms.

Step 4: Keep Records of Payments

Always save payment receipts, whether digital or paper, as proof of payment. These may be required in case of disputes with your landlord or utility providers.

Step 5: Address Discrepancies or Issues

If you notice unusual charges or issues with your utility bills, take these steps:

1. Contact the Provider: Call or visit the customer service center of the utility provider. Most have English-speaking staff to assist foreigners.

2. Notify Your Landlord: Inform your landlord if the issue concerns the property’s utility systems.

3. Check for Meter Readings: Cross-check the meter readings against your bill to ensure accuracy.

Tips for Renters

• Budgeting: Utilities can vary seasonally, especially heating in winter. Allocate extra funds for colder months.

• Energy Efficiency: Reduce costs by using energy-efficient appliances and turning off devices when not in use.

• Landlord Communication: Maintain clear communication with your landlord regarding shared responsibilities.

By understanding the process and using the available tools, paying utilities in Chișinău can be a smooth experience. Stay organized, and you’ll avoid unnecessary stress. This information is solely provided to make life easier for Chișinău renters by CVS.md.